Frequently Asked Questions

How late can I place an order and have it ship the same day?

Most UPS, FedEx or common carrier orders placed by 2:00pm (specific to location time zone) will ship the same day. We will attempt to accommodate urgent deliveries if possible.

How can I reach the Accounts Receivable Department?

Please call 800.225.8231, Customer Service will direct you to the appropriate person.

What are your hours of operation?

Typical hours are 6:30 to 5 M-F but may slightly vary by location and season. Our corporate headquarters in Sun Valley is open from 6:30am to 5:00pm PST Monday through Friday.

Do you deliver?

Yes, we offer several delivery options: Next day office delivery, job site delivery with forklift, UPS, FedEx and most major common carriers.

Do you charge for delivery?

We do have minimum order requirements for prepaid freight. Please call our order desk at 800.225.8231 for specifics.

Can someone come out and look at my job?

We have several technical representatives available for job site assistance. Call our order desk at 800.225.8231 for more information.

Where do I get a credit application or a resale card?

Credit Application: [View PDF]

Resale Certificates:

I need to know how much material to buy, where can I find out?

Sealant Specification (Federal & ASTM specifications): [View PDF]
Estimating Data & Conversions: [View PDF]

Enduro Material Estimates (You can download the Excel Spreadsheet viewer here):
Westcoat Material Estimates (You can download the Excel Spreadsheet viewer here):
Tremco Material Estimates:

Where are you located?

We have offices in Los Angeles, Orange County, San Diego, the Bay Area, Sacramento, Phoenix, Salt Lake City and Honolulu. Please see our Locations page for more information and maps of our various locations

What is your order minimum?

We have no minimum purchase requirements. We accept cash, checks, all major credit cards and accommodate open account and job accounts.